Frequently asked questions
What is the return policy?
At your door we believe in the joy of discovery with every single mystery box. We only accet returns for damaged or defective items. If your box arives with damaged goods, please contact us within 7 days of receipt. We will gladly replace the affected items.
For items that you simply don't love, we encourage you to share them with family and friends. The best gifts are the unexpected ones after all.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.